Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?

FAQ

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns. Usually we take 14 days to manufacture before shipping your product.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. Please contact us for a shipping quote for large items.

Pre-Christmas Delivery

Any orders that require pre-Christmas Delivery must be placed before 30th November 2024. This is to ensure time to manufacture the product as well as cut-off times for postage and courier companies.

Get in touch

Have questions about your order, or a general enquiry?