How can we help you?
If you can call us within a few hours after your order has been placed we can most likely make changes to your order. Unfortunately if your sign has already been placed in queue and cut there will be a material charge for any materials used.
We aim to be as fast as possible. However, during peak times allow for 14 days manufacturing time plus postage. Each item is hand-made, cut, polished, powder coated, baked and goes through quality control at each stage.
Shipping for monogram signs is a flat rate of $19.95 as we absorb most of the postage and packaging costs. However, we do have free pick up from our workshop in Brisbane (must be arranged prior). Other larger items are based weight and height to your delivery address.
If your item is damaged or falls within our lifetime replacement warranty you can return your item for a replacement. We do not offer refunds for change of mind purchases.